1. Introduction

Welcome to Ungrahumou ("we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and store your personal data when you visit our website, use our services, or interact with us in any way.

This policy is compliant with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Contact information (name, email address, phone number, address)
• Account information if you create an account with us
• Communication records when you contact us
• Payment information when you purchase our services

2.2 Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone and location
• Browsing patterns and website interaction
• Cookies and similar technologies (as detailed in our Cookie Policy)

3. How We Collect Your Information

We collect information through:

• Direct interactions: When you fill in forms, subscribe to our newsletter, request a quote, communicate with us, or use our services
• Automated technologies: When you interact with our website, including through cookies and similar technologies
• Third parties: We may receive information about you from third parties such as business partners, analytics providers, and social media platforms

4. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services
• To process and fulfill your requests
• To communicate with you
• To send you marketing communications (if you've opted in)
• To personalize your experience
• To ensure website security and prevent fraud
• To comply with legal obligations
• To analyze usage patterns and improve our website

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests (such as running our business, providing services, ensuring security)

6. Data Sharing and Disclosure

We may share your information with:

• Service providers who help us operate our business
• Professional advisers (lawyers, accountants, auditors)
• Regulatory authorities when required by law
• Business partners for joint marketing activities (with your consent)

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, potential risk of harm from unauthorized use or disclosure, purposes for processing, and applicable legal requirements.

8. Data Security

We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to confidentiality obligations.

9. Your Rights

Under Singapore's PDPA and other applicable data protection laws, you have rights regarding your personal data, including:

• Right to access your personal data
• Right to correct inaccurate personal data
• Right to withdraw consent at any time
• Right to object to processing for direct marketing
• Right to request deletion of personal data (in certain circumstances)
• Right to data portability (in certain circumstances)

To exercise any of these rights, please contact us using the details provided below.

10. International Transfers

If we transfer your personal data outside of Singapore, we ensure a similar degree of protection by implementing appropriate safeguards, such as using standard contractual clauses or ensuring the receiving country has adequate data protection laws.

11. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Ungrahumou
123 Orchard Road, #05-12
Lucky Plaza, Singapore 238876
Email: [email protected]
Phone: +65 6123 4567

14. Complaints

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore.